Last Updated: March 16, 2026
OrderZapp is a proprietary product owned and operated by InnovAssist, a registered partnership firm based in India. In this policy, "we," "us," and "our" refer to InnovAssist. This Privacy Policy describes how InnovAssist collects, uses, and shares your information through the OrderZapp mobile application and the website orderzapp.in.
This Privacy Policy helps you understand what information we collect at OrderZapp, how InnovAssist uses it, and the choices you have. OrderZapp is a product of InnovAssist, provided as a service at no cost and intended for use "as is."
By choosing to use our Service, you agree to the collection and use of information in relation to this policy. The Personal Information we collect is used solely for providing and improving the Service. InnovAssist will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible in our website, unless otherwise defined in this Privacy Policy.
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to users name, email address, gender, location, pictures. The information that we request will be retained by us and used as described in this privacy policy.
The app does use third party services that may collect information used to identify you.
By providing your mobile number at the point of sale, you consent to receive transactional communications via WhatsApp, such as digital receipts, order status updates, and bills.
Purpose: These messages are sent through the WhatsApp Business API to facilitate your transaction and provide a digital record of your purchase.
Opt-out: You can opt-out of these communications at any time by replying "STOP" or contacting our support team.
Third-Party Service: These communications are powered by the Meta Cloud API. Your phone number is used strictly for message delivery and is not sold to third-party advertisers.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device's internal memory.
This Service does not use these "cookies" explicitly. However, the app may use third party code and libraries that use "cookies" to collect information and to improve their services. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
OrderZapp collects location data only to connect and print through a bluetooth printer even when the app is in background. This information will not be collected when the app is closed. This information will not be used for any advertisement purposes. Kindly allow location access when prompted.
We collect information from your device in some cases. The information will be utilized for the provision of better service and to prevent fraudulent acts. Additionally, such information will not include that which will identify the individual user.
We may employ third-party companies and individuals due to the following reasons:
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
This Service does not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.
Contact Information:
Email: srivikram.t@innovassist.in
Address: InnovAssist, 8/15, West Street, Chiramadam, Azhagiapandipuram P.O., Kanyakumari, Tamil Nadu - 629 851, India.
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